Tel: 0845 230 4864

DELIVERY INFORMATION

Seddon Direct aim to provide an effective, competent and precise delivery service of all goods ordered by our customers.
Our selected freight partners will always endeavour to deliver the goods to you in perfect condition. Any items missing or damaged must be notified to the driver at the time of delivery.

Deliveries will only be made to the cardholder address and must be signed for by the customer at that address.

The Products will be your responsibility from the time of delivery


Delivery details & charges

• Order before 2.30pm and we will deliver your order the next working day (Monday - Friday) on all in-stock items (unless stated otherwise on the product page). Please note deliveries to Scottish Highlands and Grampian region 2-3 days. Please also note that if you are ordering close to our 2:30 cutoff time, it may be best to call us on 08452304864 to ensure that we don't have too many orders to process from the morning and that we can dispatch for you that day.


• Please note that our Next working day delivery service will be delivered to you within the working hours of 8am to 6pm, Monday to Friday. We are unable to give you an estimated time of delivery unless you have selected a 'before mid day' delivery service (with the additional charge) which will be put on a delivery service for arrival before 12 o'clock mid day on the following working day.


• There will be no pre-advising of delivery unless your items are currently unavailable in which case we will phone you to arrange an alternative delivery date or your option to cancel the order

• Orders placed after 2.30pm will be delivered the working day following e.g. orders placed after 2.30pm on Tuesday will be delivered to you on the Thursday etc…

• Weekend orders will be delivered on the Tuesday following (unless placed upon Bank Holidays)

• Our Delivery details are relating to standard UK Mainland delivery and excludes islands or any non UK locations. Please contact us on 08452304864 for quotes for outside of the UK Mainland

• Geographical supplements will apply to deliveries to all the following postcodes on top of any standard delivery charges if required. Please also note deliveries to Scottish Highlands and Grampian region 2-3 days;

Scottish Highlands
KW 1 – 14, PA 33 - 40, PH19 - 26, PH30 - 41, PH49 & 50, IV 1 – 63 (excluding IV5, IV30 & IV31)

Grampian
All of AB, DD, DG, EH, FK, G postcodes, IV5, IV30, IV31, & PH 1 –18

Devon and Cornwall
EX 1 – 24, EX 31 – 39, PL 1 – 35, TQ 1 – 14, TR 1, 2, 4 – 20, TR 26, 27, 93

• Any additional charges will be calculated at the checkout if your order falls under these postcode categories.


Returns

For any reason you claim that the Product is defective please notify seddon direct immediately, providing us with your order reference number and the product details. email sales[at]seddondirect.co.uk or phone our customer service team on 0845 2304864 or Aftersales Contact 01204 854 665.

We will then arrange for collection of the item by our freight partners

You must return the item in its original condition, including packaging and obtain proof of return from the driver.

We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.

We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.

Products returned by you because of a defect will be refunded in full, including a refund of the cost incurred by you returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Seddons will not be responsible for the cost of returning goods to us that are NOT due to a defect of the product, (such as, but not limmited to unwanted goods). If you (our customer) wish Seddons to arrange for collection of the goods for return to us, the cost to us of this service will be deducted from any refund requested from us to you for the product.