Tel: 0845 230 4864

Privacy

Seddon Direct is the internet Trading identity of Seddons (Plant & Engineers) Ltd

Seddon Direct's Privacy Pledge

We understand that making purchases online involves a great deal of trust on your part, we take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. (By personal information we mean information that can be linked to a specific individual, such as name, address, phone number, or e-mail address).

As a visitor to Seddon Direct you have the right to understand our information privacy practices prior to providing Seddon Direct with any of your personal information.

What information we collect

Seddon Direct only collects personal information that you voluntarily provide to us.

How we use your information

Seddon Direct uses your personal information only for the purpose of responding to and fulfilling your requests for Seddon Direct's products and services.

Who we share your information with

Seddon Direct do not share your personal information with any outside companies or organisations (other than third party delivery companies). Seddon Direct does not sell or rent your personal information to any third party.

How you can control the use of your information

Seddon Direct provides you with choice and control over the collection and use of your personal information, as well as a means of updating, correcting, or removing any personal information stored in your user account.

How you can decide what marketing communications you'll receive

From time to time Seddon Direct will undertake general marketing communications. Seddon Direct require that you specifically request that this be sent to you.

How we protect your information

To ensure the confidentiality of your sensitive personal information, Seddon Direct uses leading security technology (Secure Sockets Layer protocol). This means that any sensitive information which you transmit to us is encrypted and cannot be intercepted and accessed by any third party. In addition, unlike other internet companies, Seddon Direct do not store your credit card details for future purchases. Credit card information is only stored until your current transaction is processed and during this time it is stored in an encrypted from on our secure internal database.

By providing you with this Privacy Statement, Seddon Direct is pledging our continued commitment to protecting the information you provide us.


Seddon Direct Privacy Statement

The following text contains details of the full privacy statement for Seddon Direct


Information collected about you

Seddon Direct collects personal information about you that you specifically and voluntarily provide. Personal information includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to provide personal information in order to complete a purchase or register for a user account many areas of the Seddon Direct website can be accessed without providing any personal information.

On all the Seddon Direct website pages that collect personal information, we specifically describe what information is required in order to provide you with the product or service you have requested.

Seddon Direct collects personal information when you:

Become an Seddon Direct user account holder
Complete a purchase (either as an account holder or not)
Contact Seddon Direct via the form provided on the website or by phone/email

User Account Information

Seddon Direct collects your username, password, full name, address, telephone numbers (optional) and e-mail address when you register a user account with us. Note that you do not need to have a user account to purchase products from us via our website, it is purely provided as a service to you to speed up the repeat order process.

Purchase information

Seddon Direct collects credit card information, including the billing address, card number, card type, cardholder name, and expiration date, in order to bill you for products purchased through Seddon Direct. Note that Seddon Direct's website obtains your credit card number over an encrypted link so no third party can intercept it and in addition to that your credit card details are then encrypted and stored on our secure internal database until your order is processed.

Contacting Seddon Direct

Seddon Direct collects personal information such as your full name, email address, and/or contact telephone number whenever you submit a question ,suggestion, or request assistance from Seddon Direct.


Other information we collect

Some information is collected automatically every time you visit Seddon Direct. Seddon Direct collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit Seddon Direct. You do not provide this information, it is collected automatically as a means of supporting your visit to our site (e.g. tracking your shopping basket contents etc.). This cookie does not contain any personal information.

Cookies and other Web technologies

As a visitor to Seddon Direct you will be assigned a permanent cookie file on your computer's hard drive. this cookie file contains a unique identifier to enable us to track your progress around the site (e.g. your shopping basket). It does not contain any personal information. You can always choose to not receive a cookie file by configuring your web browser to refuse to accept cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to use the shopping basket functions on the Seddon Direct website and as such you will not be able to make a purchase via the website. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

Third Party Cookies

We have third party cookies that may be placed on your harddrive from Google Analytics for monitoring purposes. To learn more about these and how to turn cookies off, please click the following link to view our cookies page. Please be aware as stated above, that when turning cookies off this may prevent the online shopping cart from working correctly and passing order data from page to page through the checkout process.

Computer information

Seddon Direct collects certain technical information from your computer each time you request a page during a visit to the Seddon Direct website. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g. Netscape Navigator, Internet Explorer etc.), screen resolution and referrer web site. Some of this is standard webserver log information similar to that recorded by any website and webserver on the internet and some of it is recorded by Javascript programmes used to tailor how our website is presented to your browser.


Use of your information

Information collected on the Seddon Direct website may be used to:
Register you as an Seddon Direct user account holder
Process your order (either as an account holder or not)
Send email notification of order confirmation
Respond to any enquiry made via the Seddon Direct website
Improve the quality of your visit to the Seddon Direct website

User Account Information

When you register for an Seddon Direct user account we use your information to create your account.

Used General Marketing Activities

Purchase Information

Information collected when you complete an order is used to confirm, process, charge your credit card and deliver your order.

Email order notification

The email address provided either when you complete your order or via your user account information is used to send you an automatic confirmation of the receipt of your order.

Enquiry Response

The information you provided to us when making an enquiry either via the Seddon Direct website or via email (e.g. name, email address, telephone number) will be used to contact you with a response to your enquiry.

Improving the quality of your visit to the Seddon Direct website

Some of the technical information collected from your computer each time you request a page during a visit to the Seddon Direct website is used to tailor how the Seddon Direct website is presented to your browser. Examples of this include using a cookie to record if you have visited before and hence not displaying the welcome splash screen if you have and dynamically building the dropdown menu (present across the top of all pages except the Home page) to suit the browser you are using.


Sharing your information

Seddon Direct does not sell or rent your personal information to anyone. The only circumstances where we provide personal information supplied by you to third parties are as follows:-

Service providers

The only time we pass on personal information about you is to our service providers which at present means those companies used by Seddon Direct to deliver products purchased via the Seddon Direct website. To these service providers we provide the minimum information required for them to carry out their business of delivering your orders.

Our legal obligations

Seddon Direct may be required by law to disclose information you have provided in obtaining our products or services. Seddon Direct may also disclose information against someone who poses a threat to Seddon Direct's interests (such as customer fraud) or whose activities could bring harm to others.

Other Web sites
There are several places throughout Seddon Direct that may link you to other websites that do not operate under Seddon Direct's information privacy practices. When you click through to these websites Seddon Direct's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.


Communications from Seddon Direct

Visitors to the Seddon Direct website will receive communications from Seddon Direct when they:-

Place an order via the Seddon Direct website
Create a Seddon Direct user account
Close a Seddon Direct user account
Contact Seddon Direct with an enquiry either via the Seddon Direct website or via email
Place an order via the Seddon Direct website

When you place an order via the Seddon Direct website you will receive an email confirming your order. The email will contain the personal details you supplied to Seddon Direct via the checkout form (excluding credit card details for security reasons) and details of your order (i.e. which products you ordered and the associated costs).

Create a Seddon Direct user account

When you create a Seddon Direct user account you will receive an email confirming this action. The email will contain the username you chose and the full name you supplied, but not your password (for security reasons).

Close a Seddon Direct user account

When you close an Seddon Direct user account you will receive a email confirming this action. The email will contain the username you chose and the full name you supplied.

Contact Seddon Direct with an enquiry

If you have contacted Seddon Direct with an enquiry you will receive a reply either by email or via telephone depending on the information you gave when submitting your enquiry.


Protecting your information

We want our site visitors and user account holders to feel confident about using Seddon Direct to purchase their products so we are committed to protecting the information we collect. Seddon Direct has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently Seddon Direct only stores the information you provide when registering as a user account holder, purchasing a product or making and enquiry.

Our systems are configured with data encryption technologies and industry-standard firewalls. When you send sensitive personal information (e.g. when completing your order or when creating a user account) to Seddon Direct over the Internet your data is protected by Secure Sockets Layer (SSL) encryption technology to ensure safe transmission and prevent third party interception of you personal information.

Seddon Direct has also obtained a digital certificate from one of the major providers of digital security certificates for internet companies. This certificate verifies that when a document is requested via the secure sockets layer protocol from the Seddon Direct website that Seddon Direct are a recognised and trusted entity and therefore your browser will negotiate a secure connection to the site (this is what activates the padlock symbol/key symbol in your browser).

Additionally all personal information that you give us is stored on our secure internal database and credit card numbers are encrypted to provide an additional layer of security. Unlike a lot of internet companies who only worry about visible security when you send sensitive personal information to them (e.g. credit card numbers), but then go on to retrieve your information via a standard web link to their back end systems we at Seddon Direct guarantee to only ever retrieve your sensitive personal information from our webservers via a secure link and can assure you that our systems have been built on this premise.